Eco Renewables – 0333 3582400 – https://ecorenewables.uk
Introduction
Under the Energy Company Obligation (ECO) scheme, large energy suppliers provide funding towards energy efficiency measure installations in domestic homes. To install a measure in your home under the ECO scheme, we need to collect and share some of your personal information with authorised organisations. We will only collect and use personal data as described in this notice, in line with our legal obligations and your rights.
The Personal Data We Collect and Use
We collect your data directly. This may include:
- Your name, address, and in some cases your date of birth (to check your eligibility for the scheme and contact you about your installation)
- Proof of identity (to support eligibility or other scheme requirements)
- Copies of documents showing proof of benefits or income (provided by the DWP or HMRC, limited to eligibility verification)
- Your phone number and email address (to contact you about the installation process)
- Optional: The amount you contribute financially (used by the Department for Business, Energy and Industrial Strategy for developing future schemes)
Providing Your Personal Data
If providing certain data is optional, we’ll tell you. In all other cases, you must provide your data for us to deliver ECO-related services. Without it, we cannot proceed with the installation.
Using Your Personal Data
We will process your personal data:
- To fulfil our contract with you
For example, to manage and complete the installation process at your property. - To pursue our legitimate interests
Such as verifying your eligibility for the ECO scheme and working with third parties to deliver the service. - To comply with legal obligations
Including data access requests you may make under data protection law.
In certain cases, we may process sensitive personal data (e.g. health-related information to verify eligibility). If we need to do this, you’ll receive a separate notice detailing how and why your data is used.
Sharing Your Personal Data
Your personal data may be shared with the following:
- Department for Work and Pensions – to confirm benefit eligibility through the Energy Saving Trust.
- Ofgem (The Office of Gas and Electricity Markets) – to meet regulatory duties, verify installations, and work with audit partners to ensure scheme integrity.
- Department for Business, Energy and Industrial Strategy – for statistical and research purposes, which may include linking data with other government-held records.
- Obligated Energy Supplier – to fund your installation and meet legal compliance.
- Relevant companies involved in the installation, including:
- Installation teams
- Certification bodies
- Technical monitoring agents
- Managing agents
- External auditors
- Building control inspectors
- Guarantee and warranty providers
- Property owners, housing associations or managing agents (if applicable)
- Software providers
We may also share data where legally required, or where you have given explicit consent.
International Transfers:
Some data may be processed outside of the European Union, but only where necessary for the purposes outlined above. All appropriate safeguards (as defined by the ICO) will be in place before any transfer occurs.
Your data will only be processed for ECO-related activities unless you give specific consent otherwise.
Data Retention
- Measures with 25-year guarantees (e.g. wall insulation): Personal data may be retained for up to 25 years, matching the guarantee period.
- All other measures: Personal data may be retained for up to 7 years after the scheme ends, in line with HMRC requirements.
- Statistical use: The Department for Business, Energy and Industrial Strategy may retain some information (e.g. your address, but not your name) for up to 25 years.
Your Rights
You have the following rights under UK data protection law (subject to certain conditions):
- The right to access your personal data
- The right to be informed about how we process your data
- The right to correct inaccurate or incomplete data
- The right to data portability
- The right to request deletion of your data
- The right to restrict or object to the processing of your data
- The right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/
Controller Details
Company Name: Eco Renewables
Type of Company: Installer
Phone: 0333 3582400
Email: info@ecorenewables.uk
Website: https://ecorenewables.uk
Useful Links:
Your Data Rights: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Energy Saving Trust Data Match Service: https://datamatch.est.org.uk
Ofgem Privacy Policy: https://www.ofgem.gov.uk/publications-and-updates/eco2t-privacy-policy
ICO International Transfers Guidance: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/international-transfers/
HMRC Record Management: https://www.gov.uk/government/publications/hmrc-records-management-and-retention-and-disposal-policy
